Internet Connection / Microphone Problems
It is very important that you check your connection and microphone before any lesson on IELTS Tutor Pro. The tutors all have stable connections and have headsets with good microphones. Any time wasted by a student having connectivity problems or microphone problems will be deducted from the lesson time.
Cancellation policy and being ready to start on time
You must message the tutor 6 hours before the start of the lesson if you want to cancel/reschedule the lesson. The tutors are very busy and plan their day around the lessons they have booked, so it is very important to message the teacher within 6 hours before the start. Otherwise you will lose your lesson fee.
Please be ready to start the lesson 5 minutes before the scheduled lesson time, the tutors will be logged into Skype and will be waiting for your message to start.
The Trial Lesson
You can have 1 trial lesson with a teacher, if you book a paid lesson (even for 1 hour) then you can have another trial lesson with another teacher. If you are late or do not show for a trial lesson, then the next lesson would have to be paid.
Lessons within a package are valid for a period of 3 months after the date of purchase.
No account is needed to use our platform, you simply email the teachers. We send emails regarding lesson payments and we never share your email address with anyone else other than the teacher you selected.